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05.25.2011

GAMESPOT TRAX SURVEY SHOWS NEARLY A QUARTER TRUST SONY AND PLAYSTATION MORE AFTER SECURITY BREACH

SAN FRANCISCO, May 25, 2011 - GameSpot Trax, the research division of GameSpot.com, has released the results of a survey into the PlayStation Network outage showing that most gamers will stick by the brand despite the data breach and downtime which has cost Sony more than $171million. GameSpot surveyed 2,285 visitors to the site between May 11-14. Of those respondents:

 

•·        23% said they will be able to trust Sony and the Playstation Network more in the future because the breach will force them to impose tighter controls

•·        28% said they trust Sony and the PlayStation Network but will change the amount of information they share with them

•·        35% said their trust in Sony and the PlayStation Network has not been affected by this

•·        14% said they no longer trust Sony or the PlayStation Network.

 

"Gamers are showing us clearly that there is a stark difference between media and public feeling surrounding the continuing PlayStation Network outage," said John Davison, VP of Programming for Games and Metacritic. "Sony is very fortunate to generate such goodwill in spite of the PlayStation Store still being down. Nevertheless It will be interesting to see whether this casts a cloud over their big presentation at E3 in June."

 

The survey respondents also spoke out about their trust in using online services generally, how Sony handled the breach and how likely they are to continue using PlayStation Network after all services are restored. You can read more on the story at GameSpot: http://www.gamespot.com/news/6315306/playstation-loyalty-remains-in-face-of-psn-outage-study

 

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Press Contact:            Sarah Cain       (415) 344-2218           sarah.cain@cbsinteractive.com